2. Returns and Refund Policy
At Melly Melbourne, great service doesn't end at checkout.
We offer a 30-day money-back guarantee and are committed to providing clear, fair and helpful support throughout your shopping experience.
This policy explains how returns, refunds and exchanges work for purchases made through mellymelbourne.com.
30-Day Money-Back Guarantee
You may request a return within 30 days of receiving your order.
To begin, simply email our customer service team at:
Please include the following information to help us assist you:
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Your full name
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Your order number
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The email address used at checkout
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The reason for your return
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Clear photographs if your item is damaged, faulty or incorrect
Our team will review your request and guide you through the next steps.
How to Return an Item
Please contact our customer service team before sending any items back.
Once your return request has been reviewed, we'll provide the appropriate return instructions and return address.
Some products may need to be returned directly to our international suppliers, including suppliers located in China.
Please use the return address provided by our team rather than the address shown on your original parcel.
Return Shipping Costs
For change-of-mind returns, including personal preference or size changes, customers are responsible for return shipping costs.
Depending on the product, the return destination may be overseas, including China. International return shipping costs are the responsibility of the customer for these types of returns.
We recommend using a tracked shipping service and keeping your postage receipt until your return has been completed.
Where a product is faulty, damaged, incorrectly supplied or otherwise does not meet applicable consumer guarantees, Melly Melbourne will provide remedies in accordance with Australian Consumer Law, including covering reasonable return shipping costs where required.
Return Tracking
For change-of-mind returns, please provide your return tracking information once your parcel has been sent.
We recommend keeping your tracking details and proof of postage.
Change-of-mind refunds are generally processed after the returned item has been received and inspected.
If a return is lost during transit, please contact our customer service team so we can review the circumstances.
Your statutory consumer rights remain unaffected.
Return Conditions
For change-of-mind returns, items should be:
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Unworn and unused
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Unwashed
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In their original condition
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Returned with original tags and packaging where reasonably possible
Items showing signs of wear, washing, stains, perfume, makeup marks, alterations or customer-caused damage may not qualify for a change-of-mind return.
These conditions do not restrict your rights under Australian Consumer Law.
Items Excluded From Change-of-Mind Returns
Certain products may be excluded from voluntary change-of-mind returns, including:
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Gift cards
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Items clearly identified as final sale
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Certain personal or hygiene-related products
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Items that have been worn, washed or used
Any exclusions will be subject to applicable Australian Consumer Law.
Faulty, Damaged or Incorrect Items
We take product concerns seriously and aim to resolve them fairly and promptly.
If you receive a faulty, damaged or incorrect item, please contact us at:
Include your order number, a brief description of the issue and photographs where available.
Our team will review the information and help arrange an appropriate resolution.
Depending on the circumstances and your rights under Australian Consumer Law, this may include a repair, replacement, refund or another legally appropriate remedy.
Your Rights Under Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
You may be entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage.
You may also be entitled to have goods repaired or replaced if they fail to meet acceptable quality standards and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies any consumer rights or remedies available under applicable law.
Refund Processing
Once your eligible return has been received and assessed, or your refund entitlement has otherwise been confirmed, we'll notify you by email.
Approved refunds will generally be issued to your original payment method.
The time required for the funds to appear in your account may depend on your bank, card issuer or payment provider.
Exchanges
If you'd like to request an exchange, please contact our customer service team at:
We'll review your request and let you know which options are available, depending on product availability and the circumstances.
For change-of-mind exchanges, return shipping costs may apply.
Your rights to a remedy under Australian Consumer Law remain unaffected.
Order Cancellations
If you need to cancel an order, please email us as soon as possible at:
We'll do our best to accommodate your request before the order has been processed or dispatched.
Once an order has entered fulfilment or has been shipped, cancellation may no longer be possible. You may still be eligible to request a return under this policy or exercise your statutory consumer rights.
Contact Us
If you have any questions about returns, refunds or exchanges, our customer service team is happy to help.
Melly Melbourne
Website: mellymelbourne.com
Email: info@mellymelbourne.com
Thank you for shopping with Melly Melbourne. We truly appreciate your support. ❤️